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  • Phantom Payment

    Howdy, guys.

    Something weird just happened with QBO.

    I entered an invoice for a customer, and out of nowhere, a $429 'payment' was applied. This customer had no open balance, and there were no open CMs to be applied. I have no idea where it came from, or where to begin looking for how to fix that. Can one of you help get me pointed in the right direction?

    Thanks!


  • #2
    check company settings>automation has the setting to automatically apply payments turned to off
    then delete the payment and run the customer balance report - chances are there was a credit entered, the why is the issue

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