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  #1  
Old 01-13-2007, 03:07 PM
qbsrox qbsrox is offline
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Post Error: "3371 QuickBooks could not load the license data.

Error: "3371 QuickBooks could not load the license data. This may be caused by missing or damaged files.

What is happening:
The following error occurs when registering or opening QuickBooks:

[Error 3371] QuickBooks could not load the license data. This may be caused by missing or damaged files.


Article: http://www.quickbooks.com/Helpcenter...?kbID=14a78b58
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  #2  
Old 02-28-2007, 01:57 PM
suzannemead suzannemead is offline
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Going to the support website won't work as they say they no longer offer support for this. We had this problem on one of the office computers this morning and fixed it by going to Add/Remove Programs. Choose Quickbooks and choose Repair instead of Remove. This worked.
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  #3  
Old 04-26-2007, 05:44 PM
Clay Adams Clay Adams is offline
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2 suggeested fixs

hello all, new user here, name is Clay.

here is what i suggest for this insidious error, especially 2007:

1. the quick fix: go to C:\Documents and Settings\All Users\Application Data\Intuit\Entitlement Client\v3
a. once in the V3 folder, delete the EntitlementDataStore.ecml file
open qb
b. i have had success with this more than once

2. Unisntall QB 07, rename the directory folder(c:\proram files\intuit\qb07 to old or bad
reinstall and update to R6 then opn the program

if neither works, contact qb pap support if you are a pap....


clay
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  #4  
Old 05-22-2007, 10:25 AM
martinkp martinkp is offline
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That has worked for me as well. FYI, if running MS Vista the file is located in C:\ProgramData\Intuit\Entitlement Client\v3

kevin
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  #5  
Old 07-14-2008, 10:24 AM
ashburnham ashburnham is offline
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Quote:
Originally Posted by Clay Adams View Post
hello all, new user here, name is Clay.

here is what i suggest for this insidious error, especially 2007:

1. the quick fix: go to C:\Documents and Settings\All Users\Application Data\Intuit\Entitlement Client\v3
a. once in the V3 folder, delete the EntitlementDataStore.ecml file
open qb
b. i have had success with this more than once

2. Unisntall QB 07, rename the directory folder(c:\proram files\intuit\qb07 to old or bad
reinstall and update to R6 then opn the program

if neither works, contact qb pap support if you are a pap....


clay
Sorry to bring up an old thread...

I've tried both fixes but no luck. Was just wondering if there's any other possible solutions before I contact support.

Thanks

www.ashburnham-insurance.co.uk/business-insurance/public-liability-insurance/

Last edited by ashburnham; 02-06-2014 at 08:30 AM.
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  #6  
Old 01-15-2009, 02:58 AM
quondoa quondoa is offline
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found one that works for me

Found a fix that finally worked for me.
Vigilant1

Tried several other suggestions that did not work for me.
I have XP pro running on a laptop. Fix was for QBPro version 6&7 but also works for QBPro2008.

I had cloned my drive to a larger disk and got
"Could not initialize license properties. Error 3371 and Error 3371, Status Code -11118: "QuickBooks could not load the license data..."

1. running Repair from QuickBooks Pro in control panel did not work.
2. removed QuickBooks Pro and reinstalled. Renamed Program\Intuit Folders after uninstall. Did not work.
3. renamed Entitlement folder and reinstalled but did not try deleting the .emcl file. Did not work.
http://support.quickbooks.intuit.com...rticle/1009649

4. removed registry entries for Intuit as suggested in some boards that did not work either.
5. Took the above steps from Vigilant1 and did the following.
I did 3 things so not sure which of the three was the key, after uninstalling QBPro and rebooting.

- one, went into the installer per instructions and ran a REPAIR option on 2.0 and 3.0 .NET service packs.
found the instructions in the Microsoft Support
http://support.microsoft.com/kb/908077 - not exactly the module they listed
- two, Deleted the .emcl file from the Entitlement Folder they specified.
- three, did not run the DOTNETFIX the suggested for .NET 1.1

Reinstalled QBPro and it worked! Installed the updates and am back in business!

Last edited by quondoa; 01-15-2009 at 03:01 AM.
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  #7  
Old 04-20-2011, 10:05 AM
rjgarnold rjgarnold is offline
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error 3371 license data

Control panel-->repair worked for me. Thanks!!
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  #8  
Old 06-07-2011, 07:37 PM
Hiresh Hiresh is offline
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Try this one

I saw messageboard postings from several people that experienced this error message after installing one of the Norton Anti-Virus products. Apparently it overwrites a key QuickBooks file and QuickBooks canít start up due to the corruption.
The QuickBooks support knowledgebase suggested 3 different steps to resolve the issue. The last resort was to completely uninstall and reinstall QuickBooks, which we wanted to avoid if at all possible. How many clients do you have that would be able to easily locate their installation CD, installation key code and registration number? I decided to have her try the easiest step first, which was to repair the QuickBooks installation. These are the steps involved:
1. Close QuickBooks.
2. Click the Windows Start button and select Run.
3. Enter control in the Open field and click OK.
4. Double-click Add or Remove Programs.
5. Right-click your QuickBooks program version and click Change/Remove.
6. Follow the instructions to Repair your QuickBooks installation, and then open QuickBooks.
This process took about 10 minutes and when it was done she was able to open QuickBooks normally and get to work. Problem solved!
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Last edited by Hiresh; 06-14-2011 at 02:09 AM.
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  #9  
Old 07-25-2011, 10:11 PM
gigahurtz gigahurtz is offline
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Quote:
Originally Posted by martinkp View Post
That has worked for me as well. FYI, if running MS Vista the file is located in C:\ProgramData\Intuit\Entitlement Client\v3

kevin
Windows 7 - Quickbooks 2010 --

C:\ProgramData\Intuit\Entitlement Client\v6.0

deleting same EntitlementDataStore.ecml from the new v6.0 location worked for me.
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  #10  
Old 02-27-2013, 10:44 AM
DonM DonM is offline
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Error: "3371 QuickBooks could not load the license data

My Quickbooks Pro 2010 exhibited the following error on startup after I removed a virus on the PC, Error: "3371 QuickBooks could not load the license data."

Based on previous suggestions I opened the folder: C:\Docs...Settings\All users\App...Data\Intuit\EntitlementClient\V6.

Then I renamed the file EntitlementDataStore.ecml to OLDEntitlementDataStore.ecml

This is safer than deleting the file.

The program then opened OK and I only had the confirm the license # and Product #.

Thanks to those that posted the previous suggestions.
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