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Old 02-03-2006, 04:16 PM
rwh220 rwh220 is offline
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Location: Collegeville, Pa.
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Quickbooks won't recognize backup company file

I recently had to reinstall my Quickbooks Basic 2002 version after reformatting my C drive on my home compuer. I have Quickbooks Basic 2002 also on my office computer and from my office computer generally make a backup file to a USB flash drive which I bring home and restore to my home computer. The reinstallation on my home computer's C drive went all right, but when I enter the program I asked four different things: a, create a new company; 2, open an existing company; 3, convert from Quicken; 4, open a sample file. I choose option #2 and direct it to the backup file on my USB flash drive, it logs onto the flash drive, but I don't see my company file and I know it's there. I must be doing something wrong, but I don't know what. Can somebody please help me out with this situation. Thanks.

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Old 02-03-2006, 07:28 PM
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lisa_mn lisa_mn is offline
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You don't OPEN a backup file, you have to RESTORE it. Go to File, Restore and browse to where the backup file is.
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Old 02-03-2006, 07:35 PM
qbsrox qbsrox is offline
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You may also want to open a Sample Company first....get the updates, then restore your file. In the older versions that was important to be on the same release (update).

Also, be sure you are selecting 'all files' when you browse your flash drive. You will have to Restore, not Open as Lisa mentioned.

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Old 02-04-2006, 07:29 AM
rwh220 rwh220 is offline
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Join Date: Jan 2004
Location: Collegeville, Pa.
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Restoring Company files


Thanks for your help. What confused me was that after having reinstalled the Quickbooks 2002 Basic program and entering it as I usually did, I was faced with the four-choice screen as I mentioned in my earlier post. The menu bar where I usually would click on "file" and then restore was grayed out. My only choice was Open new company, existing company, sample company etc. On trying to open my existing company, that's where I couldn't understand why, when I browsed my flash drive, it wouldn't show my backup file.

Anyway, I opened a sample file and then the menu bar up top was normal (not grayed out) and I was able to perform the restore function and restored my company file. Thanks very much for your help.

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