Blip… and it's gone!

[Frank Wheeler]

 

Got a snappy new XP (SP2) Dell laptop for my birthday, with some "limited use" QuickBooks pre-installed.

Tried installing my QuickBooks Pro 2002 on the machine, and while it is listed when the "Currently Installed Programs" array propagates, when I click on the QB icon, the program opens as far as the "splash screen" for a split second, and then is gone!

Have tried to uninstall and start over without success… it simply won't allow me to uninstall the program!

What do I need to remove from my registry to be able to start over from scratch?

Or is there another solution?

[luinetti]

Can you upgrade...or would you prefer to use an accounting program for which you might be able to obtain customer support?

Bill

[qbsrox]

If it's 2006 Simple Start that was pre-loaded, try to uninstall that first, then the 2002.

Also, try opening the 2002 while holding the CTL key down; this launches the program without a company data file open .... if it launches, try to open a sample file.

Rox :-)

[Frank Wheeler]

 

Please excuse my tardy response… been on that same laptop on a trip, and didn't have this link in my "favorites."

Bill, you are making an ironic commentary. yes? When I upgraded to QuickBooks Pro 2002 and performed the install, something hideous occurred (still unknown to me) and I couldn't open my QBP2000 files.

Intuit Customer Service forced me to sign up for a $400 year-long service contract before they would help me. I was furious, but was stuck in "no man's land." Never used the damned contract, and 12½ months later when they called to give me a final change to renew, I explained my feelings on the matter, and the solicitor gave me the ol' "Oops, [heh heh] sorry to have bothered you" routine.

Aye, Rox, it be the "Simple Start" trial version or whatever, and unfortunately, I didn't uninstall it before trying to install the 2002 QBPro. And now when my "Currently Installed Programs" list propagates, it is QuickBooks Pro 2002 which is listed.

And when I attempt to uninstall that, after the Setup Wizard asks for the keycode and I enter it, and try to proceed through the "Express Setup," I get a pop-up Warning:

Error: DialogShowSetup Type encountered an unexpected nIEStatus value

When I "OK" out of that, and the installation starts, I'm asked to:

Please insert disk 1 that contains the data2.cab

It then "hangs up" at the 6% point while installing the "vba6.dll" portion, and I have to hot boot out of the program and restart the computer.

Restarting the process from scratch gives me the message that the Uninstall is almost complete, do I want to restart my computer now or later… and then locks up the Uninstall module!

What next?

[luinetti]

Yes, my comment was meant to be ironic.

I have spent so much wasted, unproductive, aggravating time with QuickBooks Far Eastern "Technical Support" to last a lifetime, and the manufacturer still doesn't get it.

There are still design flaws with QB Pro that I spoke of most recently on this listserv, but, with no resolution.

YUP, I intended irony.

Bill

[Frank Wheeler]

 

Any ideas?

Anyone?

[mousemen]

why not run a full recovery on it...if it has none of your data yet, what do you have to lose?