Runtime Error

[Gerryrob]

Quickbooks PRO 2005 suddenly would not open, A notification box states "!szFileBuffer.empty" clicked ok
An error box pops up stating " Runtime error! Program:\c:ProgramFiles\Intuit\Quickbooks Pro\qbw32.exe this application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information." Quickbooks support were unable to help. I have uninstalled, reinstalled, changed directories, virus checked, registry cleaned to no available. Loading the program on another computer works but doing so on the original machine doesn't.

[qbsrox]

See if holding down the Ctl key (keep it depressed) and launch QB's 2005 .... does it open the program? Not the data file, just the program ..... if so, try opening a SAMPLE file and see what happens.

Rox :-)

[Gerryrob]

Tried that with the same response. Thanks

[crazysonoran]

If you are on Windows XP restore windows to a point before the QuickBooks started giving you problems.

[Gerryrob]

Tried doing a system restore and an unrestore a previous restore but neither approach would take. I have pretty well tried everything I can think of and what has been suggested. Nothing works to this point.

[crazysonoran]

Reboot into safe mode and see if it opens that way....

[suzannemead]

Since the program runs on 1 computer the problem is probably not the program. I did a little searching and found the following -

(run´tîm er´&r) (n.) An error that occurs during the execution of a program. In contrast, compile-time errors occur while a program is being compiled. Runtime errors indicate bugs in the program or problems that the designers had anticipated but could do nothing about. For example, running out of memory will often cause a runtime error.
Does the problem computer possibly have memory problems - like not enough?

[Gerryrob]

the computer has 1M ram and the hard drive has more than enough open space so physical memory doesn't appear to be the problem. It definitely appears to be machine specific and I have been told this has occurred with others and that quickbooks does not have a fix.

[suzannemead]

I think the RAM is way too little by todays standards. I'm running 512M and my computer is nothing special...rather standard. The specs call for a minimum of 256M and 400M of disk space. How old is your system?

[crazysonoran]

runtime errors can happen when there is a conflict with another program running on the PC too...Hence the reboot into safe-mode...

A silly question though.. when you reinstalled the program did you do a complete uninstall? As in rename the quickbooks folder in the common files folder (C:\program files\common files\quickbooks). Then reinstall the program in a different folder? (C:\Quickbooks)

Out of memory messages are pretty much a thing of the past now that computers have 512MB or more memory. XP and other newer operating systems handle memory a lot better than the older versions of Windows.

Edit- Actually reading over the posts again this is what I could do...
1- uninstall the program
2- rename the quickbooks folder under common files
3- copy the entire CD into a directory on the desktop
4- reboot into safe mode
5- install it into a directory named something new
6- when it wants you to reboot after installing take it back into safe mode again and try to open it. If it works here then reboot into normal mode and try again.

[Gerryrob]

thanks Suzanne memory isn't the problem I should have said that I had 1G not 1M, the computer is only 3 years old.

thanks as well to Dave for all the tips, I still have not been able to get past whatever problem is causing this. I do not have any more time to devote to trying to get around this so will be moving quickbooks to another machine as it appears to work fine there.

Thanks again for the attention that has been given to this problem. I have been told that it is machine specific and so far no one has a solution and it appears they are right.

[yogutt]

have you recently updated your .net system.