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  #1  
Old 05-04-2017, 03:23 AM
jolucy jolucy is offline
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Join Date: Sep 2005
Location: Hertfordshire
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Unhappy Items not working

Hi there, we are using QB Enterprise Solutions 7.0 and have just started having an issue with selecting items on sales invoices. Basically, on certain items it is coming up with an error message saying:

Quickbooks did not find '----' in your list of products and services. would you like to add it now? if not, go back and select an existing product or service

This is now happening with loads of our items which we have previously been using with no problems. If you try to add the item again, it won't let you. All of our items are listed as 'service'.

any help in solving this problem would be greatly appreciated
Jo Harris, Accounts Administrator at Davies Veterinary Specialists Ltd
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  #2  
Old 05-04-2017, 03:41 AM
Rustler Rustler is offline
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Location: Texas - The Republic
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When QB gets wonky, In Desktop, back up the file then use the main menu File>Utilities>Rebuild and run it as many times as necessary (but at least 3 times) until it completes, then run verify (if there are still errors run rebuild again), then close QB and re-open it and see if it helped
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  #3  
Old 05-04-2017, 06:22 AM
jolucy jolucy is offline
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Join Date: Sep 2005
Location: Hertfordshire
Posts: 21
Thanks Rustler

will get our IT guys to do this overnight and hope it sorts out the problem. Thanks for the quick response. Jo
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  #4  
Old 05-04-2017, 07:31 AM
Joe Williams Joe Williams is offline
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Location: Oklahoma
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Try opening the item list, check Show All box then click the Resort function.
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Piedmont, Ok
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