Advertise here    

QuickBooks Forums      

Go Back   QuickBooks Forums > QuickBooks Software Support > QuickBooks Forum

Reply
 
Thread Tools Rate Thread Display Modes
  #1  
Old 01-05-2018, 10:15 PM
matjohn matjohn is offline
Registered User
 
Join Date: May 2013
Posts: 8
On-screen and emailed invoice disagree

QB 14:
A customer has a credit that is used on a new invoice, partially offsetting the monthly charge. The screen version of the invoice credits the customer and reflects an updated & reduced balance due. The emailed invoice shows the usual, full, monthly charge as the balance due, without accounting for the credit.??? But the customer statement accurately reflects the credit.

I tried voiding the invoice which, on screen, just removed the regular monthly charge and left a negative credit. Voiding that was not an option, so I deleted it and the credit went back into the customer's account. I tried invoicing the customer again and got the same result.

Invoicing another customer with a credit in excess of the monthly charge went off without a hitch. The on screen calculations and email version agree and both on-screen and emailed versions are stamped PAID.

Stumped! Thanks for any ideas in advance.
John
Reply With Quote
Reply

Bookmarks
Bookmark and Share
Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is On

Forum Jump


All times are GMT -5. The time now is 06:29 PM.


 

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
All contents copyright (c) by AccountingUsers Inc.