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Old 03-12-2017, 02:55 PM
pkeene pkeene is offline
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Join Date: Aug 2015
Posts: 23
How to do a refund

I do FBA (Fufillment by Amazon) through Amazon. I send product, create a sales order in QB. When I recieve an Amazon Statement with the products that Amazon sent to customers, I create an Invoice, and then click on "recieve payment" and apply a discount to each sale (discount is the amount of money that Amazon keeps from the sale.) Once that is done I do a deposit.

Now I have my first refund from an FBA order. This refund is on the same statement with other FBA sales. Someone suggested for the refund I click on "Refunds & Credit" and this is where I will find a credit memo. I am confused and am hoping someone can give me the steps. Here are the details of the refund:

Product charge to Buyer was originally 24.99 (on an earlier Amazon statement)
Product Refund to Buyer is 24.99
Referral Fee on Item Price: 3.75
Refeund Admin Fee: -.75
Change to my seller account balance is -21.99

How do I enter this refund?? what are the specific steps? I have QB Premier (Desktop) retail edition 2015.

Thank you so much
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