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Old 07-07-2016, 11:46 AM
nweil@cyca.org nweil@cyca.org is offline
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payment generated double credit

I received a payment for an invoice - this paid the invoice in full.
However, there is now a credit in that amount for that customer, which appeared after I received this payment.
The invoice shows it has been paid.
Where did that credit come from and how do I get rid of it?
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  #2  
Old 07-08-2016, 04:34 AM
Rustler Rustler is offline
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That type of thing usually happens when you receive the payment, do not use make deposits

and make the deposit using the customer name some other way, banking downloads, etc
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Old 07-11-2016, 11:37 AM
nweil@cyca.org nweil@cyca.org is offline
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payment generated double credit

Hi Rustler -
I appreciate your suggestion, but I always use Make Deposits to complete receipt of payments.
In fact, there's nothing unusual about the transaction, except that instead of just paying the invoice, it generated a credit as well.
I'm wondering if it's just some hiccup in the system, and I should delete the deposit and payment and start over?
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  #4  
Old 07-12-2016, 04:45 AM
Rustler Rustler is offline
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Quote:
Originally Posted by nweil@cyca.org View Post
I'm wondering if it's just some hiccup in the system, and I should delete the deposit and payment and start over?
That will not hurt anything, so go ahead and try it, let us know what happened
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