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Old 05-13-2016, 04:23 AM
Wincar Wincar is offline
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Join Date: May 2016
Posts: 6
How to handle supplier refund

I've got 2 supplier refunds sitting in my bank feed which I can't work out how to match up to the credit note in the supplier accounts and would really appreciate some help!

I know that there are lots of threads about refunds already, and I've tried reading them but I'm finding them very hard to follow or to match the situation with mine, sorry
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Old 05-13-2016, 06:17 AM
Rustler Rustler is offline
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Join Date: Feb 2008
Location: Texas - The Republic
Posts: 2,386
in QB
enter a deposit to the bank in the amount, select the vendor, and for the source (from) account select accounts payable

bring up pay bills, select the "bill" the deposit created and apply credits

then match the banking download to the transaction in QB

work flow for banking downloads is enter transactions, download banking, match
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Old 05-13-2016, 06:58 AM
Wincar Wincar is offline
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Join Date: May 2016
Posts: 6
Thanks for replying - I'm sorry but I'm still struggling, I added the payment (but used 'creditors' as we don't have an 'accounts payable' account set up), and I can see the refund payment when I go to 'Pay Bills', but I can't see how to apply it to the actual credit note?

Or is that not necessary and do I just put the amount in the credit applied box?

I've attached a screenshot in case I'm doing it wrong!
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File Type: png Screenshot 2016-05-13 11.53.311.png (30.1 KB, 4 views)
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