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Old 11-02-2017, 06:55 AM
rchaknightowl rchaknightowl is offline
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Join Date: Jan 2012
Posts: 2

A customer duplicated a payment. When I entered it into the program, I was given the option to issue a refund check which is what I chose to do. I followed all the steps the program instructed. Now, in the customer center, it shows a total balance of 0 in the left pane but an open negative balance for the amount of the check in the customer information pane. Is this not proper and should be addressed or is it the way it is suppose to be. I am using the 2009 version. It works fine for me and I have no reason to upgrade. What is interesting is that when I need to reinstall it after a crash or change in computers, it will only install if I am not connected to the internet. Perhaps Intuit is doing something unethical.
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Old 11-03-2017, 06:32 AM
Rustler Rustler is offline
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Join Date: Feb 2008
Location: Texas - The Republic
Posts: 2,410
Run the customer balance report in the reports section - if that is zero, assuming there are no open invoices you are fine

That customer display is often confusing, I can't remember which column headings need to be displayed to have it make sense, but you can fiddle with it. Right click on column titles and select customize
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