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  #1  
Old 06-27-2015, 06:26 PM
Deb Steinkamp Deb Steinkamp is offline
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QB won't allow an online banking password change

I recently changed by online banking password. When I try to update the password in QB to download my statement, I get a message that the password change failed. Why?
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  #2  
Old 06-28-2015, 12:43 AM
SkinnyRaven SkinnyRaven is offline
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Start by telling us how you are updating the password and your year version of QB.
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Mac OS X 10.9.5
QuickBooksMacPro 2015
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  #3  
Old 06-28-2015, 08:16 AM
Deb Steinkamp Deb Steinkamp is offline
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fixed it

I fixed the problem by disabling online access for the accounts linked to the bank and then reestablishing access. Did the trick.

Thanks for your reply.
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