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Old 09-22-2015, 08:18 PM
H2O H2O is offline
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Credit card refund/ Journal Entry

Hi everyone! I need some help with my QuickBooks Enterprise. I have this customer who pays his monthly invoices by credit card which get processed automatically in the Merchant Service Center.

One day this customer accidentally sent us two additional payments by paper check and called me to ask for a refund. It is easier for our billing department to go into the Merchant Service Center and refund his card twice than it is to do a check run so that is what I did. Unfortunately I think this was a bad idea because his account still shows a credit balance of two extra payments. Is there a Journal Entry I need to make to adjust his account back to zero? Why doesn't QuickBooks do this automatically when I refunded his credit card?

Also, I did this 10 days ago but the two refunds still show as Pending in Quickbooks, don't understand why.

Can anyone please help me?

-H2O
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Old 10-04-2015, 07:08 AM
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LauraD LauraD is offline
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I am not sure what is happening on the Merchant Service side and why it didn't connect with QuickBooks.

However, to post the transaction, go to the overpayment and select 'Refund to Customer'. Then, make sure that you don't process the credit card refund again, if that was already done in Merchant Service.

You will need to enter it as a check so that you can reconcile your bank statement.

Without seeing your file or knowing more details, this is my best guess.

I hope this helps,

Laura D
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