Advertise here    

QuickBooks Forums      

Go Back   QuickBooks Forums > QuickBooks Software Support > QuickBooks Mac Forum

Thread Tools Rate Thread Display Modes
Old 07-19-2017, 09:23 PM
jgarner jgarner is offline
Registered User
Join Date: Mar 2007
Location: NC
Posts: 6
Customers can't open emailed invoices

Some of my customers cannot open invoices that are emailed through QB using Mail. I have to save those invoices as pdfs and attach them to an email. All customers do not have this problem. One customer is receiving the attachment as an .htm file rather than a PDF. They are using Outlook and have the latest version of Adobe Reader installed.

Is there a solution for this problem?
J Garner
Reply With Quote
Old 10-03-2017, 09:19 AM
westone westone is offline
Registered User
Join Date: Mar 2005
Posts: 93
Was a solution to this issue found? Any chance that the affected users were using Windows 10 and Outlook 2016? There have been similar issues caused by erroneous file associations when using Office 2016 and Windows 10.
Reply With Quote

Bookmark and Share
email error, email invoices, email pdf

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is On

Forum Jump

All times are GMT -5. The time now is 12:22 PM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
All contents copyright (c) by AccountingUsers Inc.