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Old 05-18-2017, 04:52 PM
qbsupportpa qbsupportpa is offline
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Join Date: May 2017
Location: Pennsylvania
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Default printer problem in Citrix environment

I have a client that is using QuickBooks Enterprise in multi-user mode in a Citrix StoreFront environment. Users are setup for client printing and both local machine and Citrix desktop have the correct default printer configured. When the users go into print a report, in theory QucikBooks should be using the default printer, which it is not.

Besides the printer that it's selecting is at the opposite side of the building the user has to remember to select the correct printer each time. From what I have read, Quickbooks should be using the clients default printer and I have found nothing to think otherwise.

Any help would be greatly appreciated as I have tried contacting QuickBooks support on three occasions and have waited a half hour on hold and had to hang up each time.

Thank you, Joe
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