Problem with downloading

[Alex Myers]

I have been using Quicken 2012 Home and Business for credit card transactions management.
I downloaded new credit card transactions from my bank yesterday and am getting an error message for them all.
1) The merchant name shows as N/A instead of showing the actual name.
2) If I try to change to the correct name, or categorize the payment, I get a Quicken text box that says, "Can't modify this transaction because it has been damaged. Please delete it and create a new one."
The amount of each transaction is correctly shown.

Can anyone help?

[Alex Myers]

I emailed Quicken about the download problem I reported a few days ago.
After three days, they came back to me with the followoing fix.
It has worked.
On 12-06-01 3:00 PM, Quicken Support wrote:
> Hello Alexis,
>
> Thank you for contacting Intuit Canada.
>
> Please check the same in a new data file by following the steps given below:
>
> 1) Go to the File menu.
> 2) Click on New.
> 3) Click on New Quicken File.
> 4) Enter a name for the File as "Test" and hit OK.
> 5) Now download from the bank and check if it works there or not.
>
>
> After checking the same go back to the original file and delete the "Test" file by following the steps given below:
>
> 1) Go to the File menu.
> 2) Open the number 2 file from down below which is just below the one which is check marked.
> 3) Go to the File menu again.
> 4) Click on Open Quicken File.
> 5) Right click on the "Test" file and hit Delete from the dropdown.
> 6) Confirm the deletion.
> 7) Close the Open Quicken File window.
>
> Let me know how it works it in the Test file so that I could further help you with this.
>
> If you have any questions, please don't hesitate to reply back to this email and I will be happy to assist you further.
>
> Have a wonderful day.
>
> Regards,
>
> Rakesh
>
> Quicken Product Support