Premiere Multi-user

[lone road]

[Solved] (couldn't find a way to edit the thread title)

Hello everyone,

I'm the IT guy in a mid-sized business and we've recently changed the way our accountants handle Quickbooks.

Up until now, we've had a single accountant using Quickbooks on their local computer and it's worked fine. We're now trying to get two accountants working on the same file from two computers.

We have Quickbooks Premiere and it allows installation on up to 5 machines.

The accountant exported a backup file which I placed on our Windows server and mapped the drive onto the computers. All computers can see the file via Windows Explorer, so the network seems to be working fine. We now have QB installed on three computers (the original and two next to each other so the accountants can talk) but we are having issues getting the two new computers to see/use the file.

After the obligatory head-banging I consulted Dr Google and it seems there are some steps involved in making a file multi-user. Different places give different advice, so this is what I think I'm meant to be doing:

I need to get the accountant to set the original file on the original installation to multi-user, then re-export it.

I need to install a Quickbooks Database management app / program / thingy on our server to allow multiple connections.

I need to get the new installations to be registered with the original installation / database thingy so that they can use the file?

Does that sound right? I was following the official multi-user setup instructions on intuit.com but it seemed to get rather circular after a while. And there's conflicting instructions on various places online.

We tried contacting a local Quickbooks specialist but all the ones that we called are booked out for the next week.

I'll keep poking at it and see if I can get it working, but any advice is appreciated.