Lodging Payment Summaries via ECI

[Vickidivoo]

Can someone help me, please? I have installed the ECI software, I have successfully produced the empdupe file, but when I go to find that file to send it, I can't find it. I have re-written the file and saved it to a place where I was sure that I would be able to find it ("My Documents" last time), but I still can't find it. When I go into "My Documents" separate to the ECI window, I can see the file there, but I can't find it through the "Find" button on the ECI window. Can someone please give me step by step instructions on how to perform this task, or at least tell me where I can find instructions? I am becoming very frustrated and I am at the point where I feel like just getting the old biro out and sending them manually!

[RobJoy]

Maybe the file extension isn't what it should be. Often the find or Open window in an application will be 'filtered' for a specific file extension, e.g. if you use Open Company in QuickBooks and navigate to a folder, it will only show .qbw files.