Intuit and downloading problems

[admin1]

I use Intuit Merchant Services to charge Credit Cards. On 06/15/2012 I manually, via a Sales receipt (as opposed to automatic billing) charged 11 cards of which 1 was declined. Of the 10 which were accepted, all have a transaction number and of course, a receipt.

Somehow, these transactions do not show up in the "make deposits" window in QB nor in the transactions for download in Intuit. Instead, they show up in the "problems to be resolved" tab in Merchant Services. Following the not-so-useful instructions in QB/Intuit to download these into my QB is not helping, since these were transactions which were created with a Sales Receipt.

How do I go about fixing this problem so that I can download the transactions and make the matching deposits?

Thanks!

[Joe Williams]

Is the Sales Receipt set to use the Undeposited Funds or does it use your bank account?

[admin1]

Good Question (I did not set it up).

How do I check and to what should it be changed?

[Joe Williams]

Edit one of the Sales Receipts and there should be a box for Bank Account. If it is not there, check the preferences for Customer or Sales.

[admin1]

Thanks very much for your time. What do you recommend it should be set to (it's set to Undeposited Funds)?

BTW, the deposit showed up in the register and does not show up anymore in the "problems" window which makes me wonder if it was another one of QB's (many) bugs....

[Joe Williams]

if the deposit can contain more than one Sales Receipt or Payment then use Undeposited Funds so the deposit will match the bank deposit on the reconcile.

[gauravseo]

my account was not updated in the bank what i do tell me something soon.






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