Email won't work

[Rosew]

Just installed new 2012 QB Premier and am unable to email invoices. It says that I have to close Thunderbird first. When I close Thunderbird, it re-opens it and displays the same message. ?? What am I missing?

[Joe Williams]

It sounds like there is some interface issue between QuickBooks and Mozilla Thunderbird. Can you launch IE8 or 9 and see if email will work then.

[Rosew]

Internet Explorer....I don't have that. We use Mozilla. do I have to have Internet Expolorer for QB to work online?

[Joe Williams]

I am not sure, but QB use to use the IE interface to connect with email.
How did you remove IE from your PC?

[Rosew]

I suppose it's still there, I just don't use it. I guess I'm just stubborn that if QB says it can work with Mozilla, it should work. Why would they lie? I used to create a pdf, save it and then email it. I may just go back to that. It's not the first time I've been disappointed with Intuit.

[longpaddockit]

To get quickbooks to talk to thunderbird ...


install Thunderbird (I have it working with TB 14.0)
got to Start -> control panel -> default programs
set thunderbird as your default mail client
open regedit
go to HKLM/software/clients/mail
edit "default" and set it to "Mozilla Thunderbird"
reboot


voila ..

only issue I have is that quickbooks still fails to name the attached invoices correctly, it is called moz_mapi ... to fix simply click on the poorly named invoice and rename to "invoice-xyz.pdf" before sending. dodgy workaround i know but the best I have found so far.

Cheers
Blake

[makaluolin]

ame the attached invoices correctly, it is called moz_mapi ... to fix simply click on the poorly named invoice and rename to "invoice-xyz.pdf" before sending. dodgy workaround i know but the best I have found so far.