View Full Version : Blip… and it's gone!
01-23-2006, 11:37 PM
Got a snappy new XP (SP2) Dell laptop for my birthday, with some "limited use" QuickBooks pre-installed.
Tried installing my QuickBooks Pro 2002 on the machine, and while it is listed when the "Currently Installed Programs" array propagates, when I click on the QB icon, the program opens as far as the "splash screen" for a split second, and then is gone!
Have tried to uninstall and start over without success… it simply won't allow me to uninstall the program!
What do I need to remove from my registry to be able to start over from scratch?
Or is there another solution?
01-24-2006, 04:59 AM
Can you upgrade...or would you prefer to use an accounting program for which you might be able to obtain customer support?
01-24-2006, 11:44 PM
If it's 2006 Simple Start that was pre-loaded, try to uninstall that first, then the 2002.
Also, try opening the 2002 while holding the CTL key down; this launches the program without a company data file open .... if it launches, try to open a sample file.
02-25-2006, 02:46 PM
Please excuse my tardy response… been on that same laptop on a trip, and didn't have this link in my "favorites."
Bill, you are making an ironic commentary. yes? When I upgraded to QuickBooks Pro 2002 and performed the install, something hideous occurred (still unknown to me) and I couldn't open my QBP2000 files.
Intuit Customer Service forced me to sign up for a $400 year-long service contract before they would help me. I was furious, but was stuck in "no man's land." Never used the damned contract, and 12½ months later when they called to give me a final change to renew, I explained my feelings on the matter, and the solicitor gave me the ol' "Oops, [heh heh] sorry to have bothered you" routine.
Aye, Rox, it be the "Simple Start" trial version or whatever, and unfortunately, I didn't uninstall it before trying to install the 2002 QBPro. And now when my "Currently Installed Programs" list propagates, it is QuickBooks Pro 2002 which is listed.
And when I attempt to uninstall that, after the Setup Wizard asks for the keycode and I enter it, and try to proceed through the "Express Setup," I get a pop-up Warning:
Error: DialogShowSetup Type encountered an unexpected nIEStatus value When I "OK" out of that, and the installation starts, I'm asked to: Please insert disk 1 that contains the data2.cab It then "hangs up" at the 6% point while installing the "vba6.dll" portion, and I have to hot boot out of the program and restart the computer.
Restarting the process from scratch gives me the message that the Uninstall is almost complete, do I want to restart my computer now or later… and then locks up the Uninstall module!
02-26-2006, 06:52 AM
Yes, my comment was meant to be ironic.
I have spent so much wasted, unproductive, aggravating time with QuickBooks Far Eastern "Technical Support" to last a lifetime, and the manufacturer still doesn't get it.
There are still design flaws with QB Pro that I spoke of most recently on this listserv, but, with no resolution.
YUP, I intended irony.
03-11-2006, 10:28 AM
03-11-2006, 10:54 PM
why not run a full recovery on it...if it has none of your data yet, what do you have to lose?
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